Legal
Terms of Service
These Terms of Service ("Terms") govern your use of the Pritrdi.me website and your purchase of products from us. By placing an order, you confirm that you have read, understood, and agree to these Terms. If you do not agree, please do not use our site or place an order.
1. About Us
2. Products
We sell precision 3D-printed license plate holders designed around the standard Austrian and Slovenian plate format (130 mm bolt spacing), supplied as a set for the front and rear of the vehicle. They fit the large majority of plates and vehicles using that format, but we cannot guarantee fitment for every vehicle. Products are made to order. We reserve the right to refuse or cancel orders at our sole discretion (for example, in the case of fraudulent activity or supply issues), in which case a full refund will be issued.
Product images on the site are representative. Minor colour or texture variations may occur between batches due to the nature of 3D printing. These variations do not constitute a defect.
3. Pricing
All prices are displayed in Euros (EUR) and include applicable VAT where required. Prices are shown clearly on the product page before you complete your purchase.
Shipping fees are added at checkout and depend on your chosen payment method:
- Pay on Delivery - €7.50 shipping
- Card payment or Bank Transfer - €6.00 shipping
We reserve the right to change prices at any time. The price you see at the time of placing your order is the price you pay.
4. Ordering Process
- Add your desired product to the cart and proceed to checkout.
- Enter your shipping details (name, phone number, and delivery address are required).
- Select your payment method and complete payment.
- You will receive a tracking code upon successful order placement. This code is your order reference - keep it safe.
Receipt of your tracking code constitutes confirmation that your order has been received. A binding contract of sale is formed at this point.
If you provided an email address, we may send order updates to that address. We are not obligated to send email confirmations.
5. Payment
5.1 Credit / Debit Card
Card payments are processed securely by Stripe, Inc. Your card details are never stored by us. Payment is captured at the time of order placement.
5.2 Bank Transfer
If you choose bank transfer, your order is placed immediately and we reserve the product for you. You must complete the bank transfer within 3 business days, using your tracking code as the payment reference. Orders not paid within 3 business days may be cancelled.
5.3 Pay on Delivery
Payment is made in cash to the delivery courier upon receipt of your order. The delivery surcharge of €7.50 applies to cover the additional handling cost. If you refuse delivery without a valid reason, we reserve the right to charge a return shipping fee.
6. Shipping & Delivery
We ship within the European Union. Delivery times are estimates only and not guaranteed:
- Production time: 1-3 business days
- Delivery (once dispatched): 2-5 business days within the EU
We are not responsible for delays caused by postal services, customs, or events beyond our control. Once your order is dispatched, you will receive a status update if you provided a phone number or email address.
Risk of loss passes to you upon delivery. We are not liable for packages marked as delivered by the courier but not received - please contact the carrier directly in this case.
7. Returns & Refunds
We offer a 30-day return policy from the date of delivery. To be eligible for a return:
- The product must be unused and in its original condition
- You must contact us at info@pritrdi.me with your tracking code and reason for return
We will provide return instructions upon request. Return shipping costs are the buyer's responsibility unless the item is defective or we made an error.
Refunds are processed within 7 business days of receiving the returned item, using the original payment method. Shipping fees are non-refundable except in cases of our error or a defective product.
Defective Products
If your product arrives damaged or defective, contact us within 14 days of delivery with photos. We will replace the item or issue a full refund at our discretion, including return shipping costs.
8. Consumer Rights (EU)
If you are a consumer in the European Union, you have the right to withdraw from this contract within 14 days of receiving your goods without giving any reason, in accordance with Directive 2011/83/EU. To exercise this right, contact us at info@pritrdi.me before the 14-day period expires.
Your statutory consumer rights under Slovenian law and EU law are not affected by these Terms.
9. Intellectual Property
All content on this website - including design, text, images, and graphics - is the property of Pritrdi.me or its licensors. You may not reproduce, distribute, or use any content without our prior written consent.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Pritrdi.me is not liable for:
- Indirect, incidental, or consequential damages
- Loss of profits or data
- Damage to your vehicle arising from improper installation (see installation guide)
- Delays or failures caused by events beyond our reasonable control
Our maximum liability to you for any claim arising from a product purchase is limited to the amount you paid for that product, including shipping.
Nothing in these Terms limits our liability for death, personal injury, or fraud caused by our negligence.
11. Prohibited Use
You agree not to:
- Use our site for any unlawful purpose
- Submit false or fraudulent orders
- Attempt to circumvent our security measures or rate limits
- Scrape or copy our website content in bulk
12. Governing Law & Disputes
These Terms are governed by the laws of the Republic of Slovenia and, where applicable, European Union law. Any disputes shall be subject to the jurisdiction of the competent courts in Slovenia.
For EU consumers, the European Commission provides an Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr. We are not obliged to participate in alternative dispute resolution proceedings but are open to resolving disputes amicably.
13. Changes to These Terms
We may update these Terms at any time. The updated version will be posted here with a revised "Last updated" date. Orders placed before the update are governed by the Terms in effect at the time of purchase.